Re-Calibration Service
1. Two weeks before the recalibration is due, a personal reminder is sent direct to the manager of each device with guidance on how to return the device back for its 6 monthly recalibration.
2. Subject to your breathalyser not having any major faults or requiring repair we will ‘provide a full inspection and re-calibration service.
3. Your device will then be returned same day of receipt via overnight courier using a recorded and insured delivery. The only exception is if the device is received on a Friday, it will be posted the following Monday. Please note this does not include Bank Holidays.
Inspection, Repair and Faults
If your breathalyser develops a major fault or has broken components, we will contact the device holder for approval before returning the breathalyser back to the manufacturer for a full service assessment.
On receipt of the assessment report, we will obtain a quote for repair. If the device is outside the 12 month warranty we will contact the device holder again for approval and payment.
Placing your Recalibration Order
1. Two weeks before the recalibration is due, a personal reminder is sent direct to the manager of each device with guidance on how to return the device back for its 6 monthly recalibration.
2. Package the device including purchase confirmation email (please ensure the device is sufficiently packaged and protected. Please do not return printers, large carry cases or package in oversized boxes – this adds weight and cost. Due to rising postage charges if printers etc are received we will charge additional postal charges before the devices are returned).
3. Posting your device – we recommend using a recorded delivery service or courier.
4. On receipt of the device, we will telephone for a credit card payment.
5. The device is checked, re-calibrated, certified and re-packaged.
6. The overnight courier will return to you the next working day. Please note: we do not dispatch on Fridays.
Print return label – Click here to download
